Radar is not connecting
Possible Causes & Solutions:
- Faulty Cable: Try a different cable. Replace if necessary (open RMA).
- Faulty POE Switch: Test with a working switch. Replace if needed.
- Radar Hardware Fault: Swap with a working radar and check with MASS/Radar Manager. Replace if defective (RMA).
- Blocked Ports: If ping works but MASS/Radar Manager does not connect, unblock ports 12345, 12347.
- Multiple MASS Instances: If radar connects/disconnects frequently, check for multiple running MASS instances and disable the extra one.
- Wrong Port Forwarding/IP Configuration: Ensure all network switches are correctly configured.
Camera is not connecting
Possible Causes & Solutions:
- Wrong ONVIF Credentials: Check credentials using ONVIF Device Manager and update in the camera’s web UI.
- Camera Date & Time Sync Issue: Ensure the camera is synchronized with the client PC or NTP server.
- Network Issues: Test camera connectivity with a ping test.
- Hardware Issues: Consult the camera’s vendor support.
- Camera-Specific Settings: Contact Magos support at Help@magosys.com.
Camera stopped detecting targets after calibration
Possible Causes & Solutions:
- Camera was moved: Check via the camera’s web UI. Perform a hard reset and recall settings.
- Firmware Upgrade Issue: Verify the firmware version. If there’s an issue, check model compatibility or try a hard reset.
No alarms triggered in MASS
Possible Causes & Solutions:
- Radar Fault: Check MASS for radar faults and follow radar troubleshooting steps.
- Radar Performance Issues: If detection is inconsistent, adjust coverage zones, increase sensitivity, and check for obstructions.
- Camera Not Set to Auto-Track: Enable auto-tracking in MASS.
- Camera Not Moving: Test movement using ONVIF Device Manager. If unresponsive, contact the manufacturer.
- AI Fault: Check MASS for AI fault and restart the service.
MASS Web UI is not loading
Possible Causes & Solutions:
- Blocked Port 3000: Contact IT to adjust firewall rules.